Customer Service Is Everything

Customer Testimonials and Referrals for Gil Auto

Appreciation is long overdue

Phoebe Basson
Diamond bay rd
Vaucluse

Dear Gil,

9 July 2015

For the past 20 years you have provided service and maintenance of the highest quality for my vehicles, ensuring trouble free motoring, both within the city limits and on long distance journeys. Vehicle performance has been excellent as a result. Much appreciated also are the additional services such as RMS notification.

I am giving up the convenience and luxury of motoring. In view of this i want to take the opportunity to express my appreciation of the excellent care and attention to detail so unfailingly provided.

With warmest good wishes and grateful thanks to Harold and all at Gil-Auto
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Dear Gil 
This letter of appreciation is long overdue. You have been servicing my cars for the last 15 years, providing consistently excelent service. Expert care and maintemance have ensured trouble free motoring, and peace of mind that comes with it, for all those years.

Eventually are took its toll and I decided to replace the car rather than continue to replace worn parts in a vehicle long past its use by date, although still roadworthy. When I collected my new car, I gladly paid the dealer an additional $900 for the right to continue to the car serviced by you throughout the warranty period. 

And as if all this were not enough you have given me valuable advice and done me many favours, great and small. Thank you Gil. You richly deserve the many awards you have won and the tributes of your appreciative customers. 

Kind regards 

Phoebe Basson
Diamond bay rd
Vaucluse
11 Feb 2011

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 I was so impressed at the lengths you went to....

 Gil:

I know I did this on the phone yesterday, but I wanted to go on written record to say thank you so much for doing such a thorough inspection yesterday on the Astra I was looking at buying. As a total car nut of 49 years with an insatiable appetite for detail, I was so impressed at the lengths you went to in doing the inspection. The fact that you took the time to call me and explain some of the items you found was the icing on the cake. I can see why you come recommended by the NRMA.  I elected not buy it based on your inspection findings, so you saved me a lot of effort and grief in buying the car which had a few worries.
 
So well done to you and your team. I will certainly use you again if I ever look to buying a car in Sydney again and will not hesitate to recommend you to my family and friends. Please feel free to use this email as an endorsement.
 
Yours sincerely
Martin Dibb
Canberra
Friday 16 April 2010

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Dear  Gil, 
I am moving overseas. I just wanted to drop you a line so that you can update your records, and also to thank you for so many years (10!) of great service. It has always been a pleasant experience dealing with your garage: no fuss, respectful, and reliable. I have appreciated your advice, and feel that I am a better (more confident, more responsible) car owner than I was 10 years ago.
I have treated myself to a new car in the US. An Audi! My only regret is that I will not be able to bring it round to Edgecliff Road for servicing.

From Elizabeth A Wilson, 
ARC Research Fellow UNSW 
13 December 2008 

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Hi Harold
 
Thank you for the test results for the car tested today
Further to our chat this afternoon & Gil's offer to refund an amount for the test work not undertaken.
 
Again please pass on my thanks to Gil for the high ethical standards and professionality of your organisation in presenting me with the option to abort the testing and save some money on what appears to be a car that is not a desirable purchase due to its many and varied mechanical problems.
 
I won’t hesitate to recommend your services should the occasion arise.
 
Many thanks
Dale
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I have been more than happy with the service in every way and have already referred you to people. As of this week I have sold my old car and now have a Honda Jazz. After the first free service with Larke Hoskins I will be back. 

Wai See  
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I have had all my car service done by Gil including warranty service since buying the car 8 years ago. I have found Gil and his staff efficient and courteous and am completely satisfied with their work 

Basil Don 
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Gil over the many years of bringing our cars to you for service and advice you have never let us down. We have always received first class service. We both thank you for what you have done for us. 

Gavin & Virginia Casey 
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The manner and courtesy of Mr Gil Sher and his staff- so rare in today’s world – is much appreciated by me while having my car serviced as was the quality of the work done. 
Thank you 
Pamela Austin 
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Dear Gil,

Thank you for the attached photos, I put them together and met with Holden Suttons in Waitara and they have had my car for one week ‘fixing’ it, on Friday they informed me that the timing belt – which was only replaced last year has stretched and that they have ordered a new one and will replace that this week – I should be able to pick it up on Wednesday.
Once again thank you so much for explaining everything in a way that I was able to understand, this made it easier when communicating with Holden.
Regards

Therese
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 A selection of verbatim customer quotes we have received
 from satisfied customers over 21 years

  • I like being kept informed about the progress of the job. I Appreciate the 6.00pm closing”
  • I like your detailed explanation of problems and costs.”
  • Lots of attention to even the smallest details. Good value servicing”
  • Always reliable prompt service”
  • Personal service, sincerity, interest in safety, warns about items which will need attention in the future. General caring attitude”
  • Very punctual service and most friendly – We have been customers for many years”
  • I find particularly pleasing that Gil doesn’t mind checking on the water and air between services and at no charge.”
  • Polite, Informative and friendly.”
  • That I am able to ring for helpful advice and the unfailing courtesy and honesty.”
  • Prompt, personal and professional service.”
  • All the family find your help service attention to detail and careful explanations an Godsend.” 
  • Excellent service, honesty, taking time to explain what work had been completed and why.  
    Phone O2 9389-8224 to book your car in.
    I am pleased with the quality of customer service”
  • I appreciate the quality of the firms you recommend when I need services you do not provide like smash repairs etc.”
  • Took the time to listen to my concerns thoughtfully.”
  • We have absolute trust that Gil and his mechanics will carry out the work in exemplary manner.”
  • Always rings back as promised.”
  • Many years of first class service.”
  • Polite and organised. Good value.”
  • Good communication, good feeling of honesty.”
  • Honesty, the cost is always less than or what was quoted.”
  • Efficiency, Courtesy, reasonable cost.”
  • Efficient, pleasant, honest and thorough.”
  • Very thorough workmanship and excellent communications.” Thank you for sending back to the dealership for under warranty no charge repairs and then helping me to get the dealer to do the work.”
  • Our Customers appreciate :- Being kept informed during the progress of the repair.
  • That we keep their vehicles in top condition for longer.
  • The ongoing advice that they receive.
  • Receiving reminder cards in the mail for regular servicing and pink slip rego inspections

Phone O2 9389-8224 to book your car in.